Zimbra Desktop is an alternative e-mail client. I don't mean that it is yet another choice in e-mail client-land. It is more than merely another choice. Zimbra Desktop is an attempt to blur the lines between a browser-based Web application and a traditional desktop application. In many ways, it is similar to applications like Evolution, Outlook or KMail—what Zimbra refers to as “fat” clients—but in other ways, it has more in common with browser-based e-mail platforms, such as Gmail, Hotmail and Yahoo mail. In a nutshell, Zimbra Desktop is the Web-based Zimbra Ajax Web client running inside a custom Prism install (for more about Prism, see the What Is Prism? sidebar).
At first blush, I thought to myself, “Why would someone want to do this? What's the point?” Well, the point, I came to discover, is that desktop e-mail suites have certain advantages over browser-based e-mail suites, and vice versa.
The main advantage desktop e-mail clients have over their browser-based brethren, in my opinion, is the ability to read saved e-mail when you are not connected to the Internet. There is also, in corporate settings especially, the advantage of integration with LDAP directory servers and scheduling functions through shared calendars and the like. On the other hand, the main advantage that browser-based e-mail clients have over desktop e-mail clients is that they run exactly the same, or very nearly the same, on multiple browsers and operating systems. There also is no lengthy install process; you simply go to the site and there it is. The aim of Zimbra Desktop is to give you the best of both worlds.
Unfortunately, because Zimbra Desktop acts like a traditional application, there is an installer. The installer itself is an approximately 40MB shell script. Actually, it is a 340-line shell script cat'ed to an approximately 40MB tar.gz file. The script extracts the tar.gz file from itself, gunzips and untars it, and then runs the Java-based installer that lives inside. This sort of installation bootstrapping, by extracting a file stored inside a shell script, is something commercial Linux software seems to prefer doing, and I have to say, it does work.
The GUI installer is nothing special. It uses install4j, and it gets the job done.
At the end of the installation process, you'll have a zimbra folder wherever you instructed the installer to put it. The home folder of the user that performed the install is the default location. Optionally, you also will have a desktop icon, if you did not uncheck the Create Desktop Shortcut box.
Double-click the desktop icon, and Zimbra Desktop launches and prompts you to enter in the settings for an e-mail account of your choosing. Zimbra Desktop supports Zimbra Collaboration Suite (ZCS), Gmail, Yahoo Mail Plus and standard POP and IMAP accounts. I tested with Gmail and ZCS, as those are what I have.
The initial sync of my Gmail account took about an hour from start to finish. I just left it alone while it downloaded my mail. I didn't have much mail in my ZCS account, so that sync was almost instantaneous.
The e-mail composer has all the features I expect from a modern client. You can compose in HTML or plain-text format, and in HTML mode, you have all of the usual control over fonts, lists, colors, text size and so on.
The e-mail viewing interface has the familiar three-pane view that most clients default to, and the HTML e-mail messages I used for testing rendered the same as in other clients.
On the whole, using Zimbra Desktop is quite plain. It feels like what I'm used to with standard “fat” desktop mail clients. The interface is easy to navigate around, and things are generally about where I expect them to be, and when I wanted more information, the integrated help system was very useful.
One of the biggest differences between Zimbra Desktop and a standard client is that there aren't the normal File, Edit, View, Search (and so on) drop-down menus arranged into a nice menu bar. This is not a limitation as such, it's just different. In normal, everyday use, I didn't miss them.
One of my favorite features in Zimbra Desktop (which is also one of my favorite things about Gmail) is the extensive availability of keyboard shortcuts. In fact, many of the key combinations are similar, if not the same, so I quickly felt at home. This is something fat clients could learn from their browser-based cousins—easy keyboard shortcuts, such as pressing J to move down in the list of messages and K to move up, are great time-savers. The complete list of shortcuts is available under Preferences→Shortcuts.
The calendaring component of Zimbra Desktop is very nice. It's much better, in my opinion, than Google Calendar, if not quite as good as some of the other desktop calendar apps I have used.
You can create appointments by a click and drag on the calendar, and you can move appointments by selecting them with the mouse and moving them where you want. You can create new calendars simply by clicking the New Calendar button.
The shared calendars and scheduling features work only with ZCS accounts, so keep that in mind if you are thinking of using Zimbra Desktop in a multi-user setting. If you are using Zimbra Desktop with an e-mail account other than ZCS, the calendar works like a standard desktop calendar. You also can subscribe to shared ical calendars.
As far as the address book goes, it's an address book. If you're using ZCS, you likely will have access to a shared address book. There's nothing special here.
On the whole, I was impressed with Zimbra Desktop. But, there were some things I really didn't like. As Zimbra Desktop is in beta, take these criticisms with a big grain of salt, because they might have disappeared by the time you read this.
Setting Zimbra Desktop to connect to my Gmail account was an easy process, but using it was not so easy. When connecting to Gmail via IMAP, your Gmail labels show up as folders, and the first time you click on any folder other than the Inbox you get a “This folder is currently not syncing. Click here to sync this folder” message. This is silly, because if I did not want to view the messages in the folder, I would not have clicked on the folder. The very action of me clicking on the folder indicates that I want to sync the folder, so there is no need to ask me. In addition to this, after you click on the link, you are sent back to the Inbox for some reason. Clicking on the folder again finally gets you the folder you wanted. Three clicks just to view one folder seems excessive, and the effort involved in getting my entire Gmail tree syncing was unnecessary. I will grant that I have a lot of labels, and thus, a lot of folders, but Zimbra Desktop could have been smarter with its default behavior.
Another annoyance is that in the Zimbra Desktop interface you can view only one account at a time. Because of this, dragging e-mail from one account to another one is impossible, as far as I can tell.
Each account also has its own calendar and contact list. I have a work e-mail and a few personal e-mail accounts, and both work and home calendars. In Zimbra Desktop, there does not appear to be a way to view all contacts from all accounts at the same time. Ditto for calendars.
Another minor quibble about the calendar is this: because I'm using Zimbra Desktop with my Gmail account, when I saw the calendar, I thought to myself, “hey, this probably will sync in both directions to my Google Calendar”. It doesn't. Zimbra Desktop can read and show your Google Calendar by subscribing to the ical link you can get from Google Calendar, but it is read-only. The writeable calendar is only in Zimbra Desktop. I suppose I can't complain too much, as Zimbra never said the calendar would sync with Google Calendar, but I'm still sad it doesn't. Maybe in a future version?
On the topic of missing functionality, I was not able to get the touted off-line capabilities working with either Gmail or the ZCS server I set up for testing. I tested the feature simply by unplugging my computer from the network and then launching Zimbra Desktop. Instead of showing my e-mail messages, I received a message stating that the document could not be displayed in front of a blank window. This should improve with future releases and may well be fixed by the time this article is published.
There also is a dæmon that must be running for Zimbra Desktop to start. If it is not running, you'll get an error message.
This dæmon lives at zimbra/zdesktop/zdesktop and must be launched with a single start argument. The installer does tell you about it, but it does not set it to start automatically, so in order to make sure it was always running when I was logged in, I created a Startup Program entry for it. This is a small annoyance, and one that hopefully will be automated in a future version of the installer.
One final thing to be aware of when using Zimbra Desktop with Gmail that I found is annoying is that if an e-mail does not have a label assigned to it and it is not in the Inbox, you won't be able to see it. So if you plan on using this with Gmail, label everything.
Will I be ditching other e-mail clients and switching over to using Zimbra Desktop full-time? In a word, no. Zimbra Desktop is a very nice e-mail client. It has the features I expect a modern client to have, it can handle multiple accounts easily, and everything is rolled up into a nice easy-to-install package. But being “just as good” as other e-mail clients is not enough to make me switch. Even the coolness of Zimlets is not enough.
The integration of Zimbra Desktop with the Zimbra Collaboration Suite is, naturally, very good, and if I were using ZCS as my primary mail server, the choice to use Zimbra Desktop would be obvious. I would. And, that is, I suppose, my final recommendation. If you are using ZCS, Zimbra Desktop lets you access your messages, contacts and calendars even when you're off-line (that's the promise, anyway), and you can use it for all of your other e-mail accounts too.
Even if you do not use ZCS, you still might want to give it a try. The download and install process is easy, and you'll be up and running quickly. I think you'll find, as I did, that alternatives, such as Evolution, Thunderbird or Gmail work equally as well, and that there is no compelling reason to move away from what you are already using—in which case, there is a nice uninstaller.
But, then again, maybe you'll love it and never want to use a traditional e-mail client again.